Apple's technical support has been highly rated by the American Consumers Union, despite offering one of the shortest warranties in the computer business.
The organisation reviewed 24 laptop, 14 desktop and six all-in-one manufacturers and found that Apple technical support staff were the most knowledgeable about their systems.
They also solved more problems and answered the phone faster than those of other manufacturers.
The review, based on interviews with 10,000 computer users, found that on average technical support could only solve around 60 per cent of user problems. In contrast Apple staff managed to solve almost 80 per cent.
Lenovo and Dell also scored highly in the report, particularly on laptop problems in the case of Lenovo. Compaq and HP were among the worst performing.
Although Apple only offers free technical support via phone for 90 days the survey found this still represented as good value as longer term plans. Apple customers also get free technical support in Apple shops.
Retailers clearing the decks 28 Apr 2008
Mac and iPod sales drive billion-dollar profits 24 Apr 2008
iTunes outsells major CD retailers for the first time 04 Apr 2008
Acquisition sets up global competitor to challenge IBM’s market dominance 16 May 2008
Market watcher IDC's figures reveal Western Europe is holding its own against its fast-growing Eastern European counterpart 21 Apr 2008
Latest research from IDC reveals that demand for mobile computing is still increasing 30 Jun 2008
Company poised to join research project designed to optimise carbon capture processes 21 Aug 2008
Call for an investment programme on a scale of the Apollo projects as party pledges to increase pressure on government to toughen up Climate Bill 21 Aug 2008
Businesses using old PCs as thin clients are struggling to achieve expected carbon savings 21 Aug 2008
More news
The impending global water crisis can only be averted if the private sector takes advantage of the water investment opportunities on offer 21 Aug 2008
As the reputational risks associated with greenwash become more apparent every day, Paul Thomas asks why some firms still find themselves overstating their environmental credentials 20 Aug 2008
Emissions trading is widely touted as one of the best mechanisms for tackling climate change, but how do these schemes work and how will your business be affected? Tom Young investigates three of the emissions trading schemes having an impact on UK firms 19 Aug 2008 More in-depth
Post your comment
Send an email to the Business Green editor at feedback@businessgreen.com
